Effective Date: 04/05/2025
Thank you for choosing BanglaLook. We deeply value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines in full how we collect, use, store, share, and protect your data when you interact with our services.
Please take the time to read this policy carefully. By using our platform (www.banglalook.com), you consent to the practices described below.
1. Who We Are
BanglaLook is a digital directory platform based in Bangladesh that helps users discover local professionals in a wide range of fields — from doctors and lawyers to electricians, teachers, artists, and beyond. Users can browse, search, and connect with professionals based on location and service category.
2. What Data We Collect
We collect data in the following ways:
A. Information You Provide Voluntarily
When you:
- Create a user or professional account
- Fill out your professional profile
- Submit a contact form or feedback
- Subscribe to newsletters
- Request support or verification
- Apply for professional badges
We collect:
- Full Name
- Email Address
- Mobile Number
- Gender (optional)
- Date of Birth (optional)
- District / City / Area
- Full Address (optional)
- Profile photo, ID/NID/passport photo (optional)
- Profession / Expertise / Service Category
- Description of Services
- Social Media Links (optional)
- Availability & Work Hours
- Education, Certification, Work History (if submitted)
- Preferred languages (optional)
Note: You control what information is shared publicly on your profile.
B. Information We Collect Automatically
Using cookies, logs, and analytics tools, we collect:
- IP address
- Browser type and version
- Device information (mobile, tablet, desktop)
- Operating system
- Referring URLs (where you came from)
- Pages viewed and time spent on each
- Actions taken (search terms, buttons clicked, etc.)
- Date and time of visit
This information helps us improve performance, detect issues, and understand user behavior.
3. How We Use Your Information
We use your data to:
- Create and manage your account
- Display your profile in relevant searches
- Help users find the right professionals
- Communicate with you regarding updates, offers, or support
- Improve user experience and site design
- Conduct analytics and trend tracking
- Enforce our Terms and protect the platform from abuse
- Verify identity or credentials (if needed for badges)
- Provide customer support
We only use your personal data for legitimate business purposes and in ways that are transparent and ethical.
4. Legal Basis for Processing (For EU Users)
If you are in the European Economic Area (EEA), we process your personal data under these legal bases:
- Your consent
- The necessity to perform a contract with you (e.g., account management)
- Compliance with legal obligations
- Our legitimate interests, provided they do not override your privacy rights
5. Who We Share Your Data With
We may share your data only when necessary, with:
- Third-party service providers (e.g., hosting, email delivery, analytics)
- Verification partners (for professional or identity checks, with consent)
- Government or law enforcement, if required by law or regulation
- Users, who can see your public profile if you’re listed as a professional
We never sell, rent, or trade your personal information.
6. How Long We Keep Your Data (Data Retention)
- Account-related data is stored as long as your account is active
- If you delete your account, data is removed or anonymized within 30 days
- We may retain log files or backups for security, fraud prevention, or legal reasons for up to 90 days
- Contact forms or emails may be stored longer to comply with legal documentation requirements
7. Your Rights Over Your Data
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Delete your profile or account at any time
- Withdraw consent (e.g., unsubscribe from emails)
- Object to certain types of processing (e.g., marketing)
- Export your data (data portability)
To exercise any of these rights, email us at: [your email address]
8. How We Protect Your Information
We take your privacy seriously and use multiple layers of protection:
- SSL encryption (HTTPS) on all pages
- Passwords stored using hashing algorithms
- Secure hosting and firewalls
- Regular backups and software updates
- Access restricted to authorized personnel only
- Two-factor authentication (optional for users)
However, no system is 100% immune to breaches. If a data breach occurs, we will notify affected users within 72 hours, as required by applicable law.
9. Cookies and Tracking Technologies
BanglaLook uses cookies and similar tools to:
- Keep you logged in
- Track website usage anonymously
- Personalize content based on location or preferences
- Improve website performance
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
10. Third-Party Services
Our site may link to or use services like:
- Google Maps (for location input and directions)
- Google Analytics (for traffic monitoring)
- Facebook, WhatsApp, or LinkedIn (for profile links or sharing)
These services may collect data independently. Please review their respective privacy policies.
11. Children’s Privacy
BanglaLook is not intended for children under the age of 13. We do not knowingly collect information from children. If we discover a child’s data has been submitted, we will delete it immediately.
12. International Data Transfers
Although we operate in Bangladesh, some of our tools or services may store data in servers located outside the country (e.g., cloud hosting). We ensure data is stored under adequate protection and in accordance with applicable laws (such as GDPR for European users).
13. Changes to This Policy
We may update this Privacy Policy when necessary. When we do:
- We will change the “Effective Date” above
- We will notify users by email or with a banner on our site (for major changes)
We recommend checking this page occasionally to stay updated.
14. Contact Us
If you have any questions, concerns, or complaints regarding our privacy practices, please contact:
BanglaLook Team
📧 Email: contact@banglalook.com
🌐 Website: https://www.banglalook.com
📍 Location: Cumilla, Bangladesh
We respond to most requests within 3 business days.
💬 Final Words
We respect your right to privacy and are committed to protecting your personal data. Thank you for trusting BanglaLook as your directory for discovering the best professionals in Bangladesh.